SPRINT ANDROID PHONE BATTLE: HTC HERO VS. SAMSUNG MOMENT

HELP!! Ok I have to make a decision in 2 days. I bought the Hero but am having trouble typing on the screen. My children say I really need to think about the Moment with the keyboard. Does anyone out there think the moment would be easier for this grandma to use. I just want to be able to take pictures,check email and be on the web. I don't do facebook, tweeter or care about the games and music. I just need a good, user-friendly phone. Now I have to make a decision and my 30 days is up really soon!. Your help would be greatly appreciated.

Ok so I have the moment now but I've wanted the hero. Of course no phone is perfect... so by opinion which one is better to go with?

The Hero looks like it would be the perfect phone but after two weeks of texting suddenly it would not receive ANY texts nor would it let me delete any. I had only sent and received maybe 500. I took it to the sprint store and they couldn't do a single thing to get it back so I could receive texts so they gave me a totally new HTC Hero. So I always deleted texts when it hit the 100 mark, but sadly two months later I'm experiencing the same issues. Some texts never come in while one literally came in two weeks late. I went into the sprint store once more and they rebooted the entire phone. I'm still having the same issues. I use texting a lot for my work, and I was assured that this phone could handle at least a modest amount of texting.
Now Sprint says that it's past the 30 day mark and they say they can't do much more to the phone besides update it...when there are no more updates for the phone left.
My old 2003 Sprint phone was better than this, and I'm hoping if I bitch them out enough they will give me a totally new phone.
Besides texting the phone is great, but I was assured this phone could handle large amounts of texts which is obviously a big lie.

I have had my hero for a few months now. I switched from the Palm Pre. I really like the hero. Yes, the battery life is low, but if you use the task killer, it helps with that. Using the data/internet will kill the battery quickly, but just talking/texting, I haven't had a problem. I really like the shortcuts that you can use on the screens to call/text people. That is one thing that keeps me with the hero. The internet speed is pretty good. I would like to have a slide out keyboard, but the touch input isn't bad. Obviously, no phone will be perfect. I like the android format.

I considered going to the moment when I am available for the upgrade just for the keyboard, but I don't want to lose my shortcuts etc. I will say though, the Palm Pre picture taking ability (3.2) was much better than the 5.0 that the hero has. I actually keep my pre and use it for pictures only. I have not had to replace the hero for any software issues, only because I cracked the camera lens when I dropped it, so it was operator erroe, not device error. This phone gets great call service. I don't know about the moment, but I am afraid that it won't be as good. Where I work, many times we will jump to roaming. When I had the pre, it constantly wsa jumping and I couldn't make or receive calls very well. The hero has never ahad a problem. It rarely goes to roaming. I don't know why that is, but I am pleased. I have a friend who is moving to sprint from ATT and is thinking about the moment. She is in the same situation that I am with location. Can any one tell me if the moment has service (calling) issues?
Thank you!
DJ

I havehad BOTH the htc hero and samsung moment I LOVED the moment except for the fact that it is alomst as thick and long as a remote!!!! that sucks! Also that I had to get a new moment a week after getting it the speaker on the ear piece sounded like I was talkin into a coke can. Often times wit the moment I could not hang up my phone it just would not let me. I would have to take the battery out. My HTC is much smaller and I feel it does less than my moment it has a nice feel, but I miss the flash on the camera! My moment had a nice flash! the phones both are nice I love the facebook sync on both of them!!!! But I dont want to have the brick in my purse so I think I am sticking wit my HTC.. just wish it had a keyboard...:(

hi i have the samsung momment and love it but u can set draw pattern lock code on it so i did i for got my draw lock code it said wait 30 seconds i did not want to wait 30 seconds so i clicked i forgot my pattern so it said to unlock just sign with your google account im signing in with my right google account that i set up the samsung moment phone with and it says its invalid when its not i called sprint they said i have go to my local sprint store so they can flash it or something and now everything will be deleted out phone it ill start fresh ! im so mad and angry so dont forget your draw lock pattern because the phone will not even remember your google acount im going to the sprint store today i only had this phone 1 week

I just purchased an HTC Hero phone and whenever I am done talking or texting or whatever, I always, always, turn the phone off before I place it in it's case, but it turns itself on at times. Its driving me nuts. And the time on the home screen is off by two or so hours at times and then all of a sudden it resets itself to the correct time. HEEEEEEELP Has anyo
ne had these issues?
Each time it turns itself on, it's on Nav, or message, or you name it. It's always something different.

Is anyone having issues with Texting and the HERO? I'm on phone #3 with same issues.

I bought a brand new HTC HERO in October. I loved HTC and upgraded from the Touch Pro to the HERO. HUGE MISTAKE!!! As of Dec.9, 2009 I have now had the original HERO and have been through three refurbished ones. Sprint cannot fix the data problems that this phone is having. And Tech support is not familiar enough with the error codes that the phone is giving them. SPRINT is now sending us a SAMSUNG MOMENT because they cannot resolve the issue with there network and the HERO. Again I have had the Touch Pro and except for battery life loved the phone and had no problems. I thought the HERO was going to be just as GREAT. What a huge dissappointment!!

Has anyone ever heard of Advanced task killer for the phone? I recently bought the Hero? The person that sold it to me downloaded it. Am a little challenged with this phone and still learning it. Does anyone know where I can get some help with all the apps, other than the book that comes with it? That one isn't worth the paper it is booked into. Also, does this phone come with a disk for the computer?
thanks

I don't have either phone yet. I am up for an upgrade soon and leaning toward the hero. I've read many many reviews on the Hero and the Moment and I think it's sily what these reviewers nit-pick about. Neither of these devices are perfect. There is no such thing as a perfect cell. They will fail at some point. It's a given. If you have sprint and are considering these phones relax. You probably are only going to be stuck with it for a year anyways. Then you'll be bitching about your hero or moment and looking for another "holy grail" of cell phones.

No Outlook Web Access client, touch screen changes are a little slow, finger positioning on keyboard is not intuitive.

I have had the HTC Touch Pto for about two months. My sone and I both have it. I lives 3 hours away. I have had cell phones for about 13 years. I have never expeerienced so many dropped calls with any other company as with this phone and Sprint. My son and I are both having the same issues. The battery life is terrible. As a Realtor this phone puts me at a handicap. The screen is small with out the ability to increase the phone to a good size, the screen is constantly freezing up as well as heating up. The only reason i got this phgone when my family switched from tmobile to spring was because I needed a larger screen. It is the worst phone I have had yet.

The Hero barely makes it through a day with minimal usage...Had one for nearly a week now...This is with auto updates off, GPS off, blue tooth off, wifi off, email sync on 3 accounts at 30mins, and using an app to close all tasks when i'm done with anything...I've read that the moment seems to be rated at 5.5 hours talk time and the hero at 4...